This policy explains the cancellation and refund rules for coupons and offers purchased through the Offry app. These terms are shown to the customer before payment is completed.

When a payment succeeds, a digital coupon for the purchased offer is issued to your account under “Offers”, carrying a redemption code to present to the merchant.

A coupon is valid until the expiry date shown on the coupon, or until the underlying offer expires, whichever comes first.

You may request cancellation and a full refund of a coupon as long as it has not been used (not redeemed at the merchant) and has not expired.

To cancel, contact support on WhatsApp at +966 56 149 6066 before the coupon is used or expires.

A full refund is issued when: the coupon is unused and unexpired; the coupon could not be issued after payment for any technical reason; or the offer was withdrawn or the merchant closed before you were able to redeem.

If a coupon cannot be issued after a successful payment, the amount is refunded automatically to your original payment method — no request is required.

A coupon is not refundable after it has been used (redeemed at the merchant), nor after it has expired unused, unless applicable law requires otherwise.

Approved refunds are returned to the original payment method used for the purchase, through our payment provider.

The time for a refund to appear on the card statement depends on the payment provider and the issuing bank's processing.

To request a refund, contact our support team on WhatsApp at +966 56 149 6066 and provide the order number or coupon code. Never send card details or verification codes.